ਵਾਪਸੀ ਨੀਤੀ Refund & Cancellation Policy

We want you to be genuinely happy with what you order from Arora Shop. Most of what we sell — karas, kirpans, dastar and rumala cloth, Gutka Sahibs, darbar seva articles — is chosen carefully and packed the same way, but if something isn't right, here is exactly how we put it right.

1 Cancelling an order

You can cancel an order free of charge any time before it has been dispatched — call or WhatsApp us with your order number and we'll cancel it and refund any amount already paid. Once an order has been packed and handed to a courier, it can no longer be cancelled, only returned after delivery under the terms below.

2 Damaged or wrong item

If a parcel arrives damaged, or you receive an item you didn't order, tell us within 48 hours of delivery with a photo of the item (and the packaging, if damaged). We will arrange a free replacement, or a full refund if a replacement isn't possible.

3 Items we can't take back

Out of respect for maryada and for basic hygiene, once an item has been opened, worn or used we can only accept it back if it has a genuine manufacturing defect — not for a change of mind. This applies in particular to:

• Kachhera and other stitched clothing, once worn or unpacked from its sealed pack.
• Gutka Sahib, Sukhmani Sahib and other baanis, once the seal has been opened.
• Dastar and rumala cloth once it has been cut to length or ironed/starched.
• Any item marked "final sale" on its product page at the time you bought it.

4 Size & length exchanges

A kara that doesn't sit right on the wrist, or dastar/dumalla cloth cut to the wrong length, can be exchanged for a different size within 7 days of delivery, provided it is unworn and uncut. We recommend anyone unsure of a size or length call or visit the counter first — we're glad to help you get it right the first time.

5 How to request a return, exchange or refund

Call or WhatsApp us with your order number and a short description (with a photo, if the item is damaged or wrong). We will confirm the next step — a replacement, an exchange, or a refund — and, where a courier pickup is needed, arrange it from your delivery address.

6 Refund timelines

Once a return is received and checked, a UPI payment is refunded to the original UPI ID within 5–7 business days. For Cash on Delivery orders, the refund is sent by UPI transfer to a bank/UPI ID you provide, on the same timeline.

7 Contact us

Shop No. 30, Bhram Butta Market, near Golden Temple, Amritsar, Punjab 143001
+91 95922 39999 · support.arorashop@gmail.com